Customer Support Technician

The Customer Support Technician course focuses on developing the skills necessary to provide exceptional customer support in a technical context. Students will learn how to handle customer inquiries, troubleshoot technical issues, and provide effective solutions. They will gain proficiency in diagnosing and resolving hardware and software problems, managing customer expectations, and delivering high-quality support services. The course also covers customer service best practices, communication techniques, and tools commonly used in customer support environments.