Help Desk Support

The Help Desk Support course provides students with foundational knowledge and skills to excel in providing technical support to end-users. Students will learn how to troubleshoot and resolve hardware and software issues, effectively communicate technical solutions, and provide excellent customer service. They will gain proficiency in diagnosing and resolving common computer problems, managing user accounts, and supporting various operating systems and applications. The course also covers essential skills such as problem-solving, time management, and effective communication in a help desk environment.